Contact us
Get in touch with any questions you have about our charity or the medical research we fund.
Contact us
Feedback and complaints
Medical Research UK aims to provide a high quality of service for everyone we work with and hear from.
In order to monitor our level of service, we would be delighted to hear from you about your experience, whether it was a positive experience or if you feel we could improve on some areas.
If you are unhappy with our work or something that we have done or failed to do, please do get in touch with us.
Feedback
You can give us feedback in writing, by email or by telephone. You can provide feedback to anyone at the charity and we will ensure we record your comments and share them with the Charity Commission and Fundraising Regulator on request.
For general feedback, please use the following contact details:
- Email: contact@medicalresearchuk.org
- Phone: 020 4581 2400
- Post: Medical Research UK, Watchmaker Court, 33 St John’s Lane, London EC1M 4BJ
Complaints
If you are unhappy with our work or the level of service we have provided, or have a question or concern about our use of your personal information, please contact us. Complaints can be made in writing or verbally, and can be submitted via email, phone or post:
- Email: governance@medicalresearchuk.org
- Phone: 020 4581 2400
- Post: Medical Research UK, Watchmaker Court, 33 St John’s Lane, London EC1M 4BJ
We do not consider comments, feedback or concerns raised via social media to be formal complaints. However, we routinely monitor our social media channels and, where a post appears to fall within the scope of our complaints policy, we will encourage the individual to submit a formal complaint.
Who we are
We’re the UK charity funding vital research into neglected health conditions.